Frequently Asked Questions
Everything you need to know about your beauty journey with Smooche.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are Smooche products cruelty-free?
Yes! We are committed to ethical beauty. All Smooche products are 100% cruelty-free and are never tested on animals.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return gently used products for a full refund or exchange.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.
Do you offer international shipping?
Yes, Smooche ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination.
How can I track my package?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.